|
How long does it take to receive my online order?
|
Orders shipped by ground service ("Shipping Saver") average 3-6 business days after date of order to reach its destination. Orders shipped by priority service ("Priority Shipping") average 2-3 business days after date of order to reach its destination. Calculate estimated shipping time to your location. Orders from our printed catalog average 2-3 weeks for delivery (see next item below).
|
|
|
|
How do I place a catalog order?
|
Please complete our one of our Catalog Order Forms at our Catalog Order Page. You will have the option to purchase by either credit card (Visa, MasterCard, Discover or American Express), check or money order when using this form. Catalog orders average 2-3 weeks for delivery, for additional policy information please review our policies.
|
|
|
|
How do I check the status of my order?
|
We provide the current status of your order in our Member's Area section of the website. Simply login to your account and click on the "Check Your Order Status" link to view your current order status as well as any previous orders.
|
|
|
|
What payment methods do you accept?
|
| Our online store accepts Visa, MasterCard, Discover and American Express. We accept check and money orders for phone and catlaog orders -- call our toll free order line at 1-877-787-7535. Check and money orders are shipped once payment clears the bank. |
|
|
|
How can I get a catalog?
|
| Our 180+ page full color catalog is available for $3 with any order. Please click here to order one today. |
|
|
|
Do you ship outside the USA and Canada?
|
| Although our online store does not accept orders from outside the USA and Canada, we will work with you on arrangements to ship orders anywhere in the world. Please contact us to learn more. |
|
|
|
Is your website secure?
|
| Purple Monkey Scrapbooking Supplies uses secure checkout via 128 bit SSL for your secure shopping experience. Furthermore, in the interest of your security, your credit card number and expiration date is not stored on our servers. |
|
|
|
Is my personal information kept private?
|
| We take your privacy very seriously and we will never sell, rent or otherwise distribute the information you submit on our web site. You can rest assured that your personal information, including your email address, will be kept in strict confidence. |
|
|
|
How do I return merchandise?
|
| 100% Satisfaction Guaranteed. If within seven days after receipt of your merchandise, you are not completely satisfied, you are welcome to return the merchandise for a full refund or exchange. Click here for instructions (scroll down to the Return Policy section). |
|
|
|
What is a Wish List?
|
| Your Wish List is your personal web page where you can easily store products for future reference. Great for browsing today and saving the products you are interested in for a quick and easy future purchase. |
|
|
|
How do I contact Purple Monkey Scrapbooking Supplies?
|
| If you have any questions, comments, or suggestions please click here to contact us and one of our friendly staff will be glad to help you. |
